Day-to-day continuous support to the business is undertaken with the help of 24x7 support teams, the goal being to reduce issues and improve performance of the system. Backed by help desk management tools, efficient service backup and SLAs, we offer high value to our customers in managing their global support.

• Proactive daily monitoring of systems.
• Regular operating system, database and R/3 maintenance
• Guaranteed business continuity
• Regular Status and Updates Reporting of system performance.
• Major Cost Savings
• Proven Track Record
• Experienced Consultants
• Technical problem handling to ensure that your technical issues are logged, escalated, and resolved in a timely manner.

Scope of Work

Recommended Weekly Tasks

• Check database for free space
• Monitor tablespace growth
• Monitor total DB growth
• Clean up Spool
• Clean up transport buffers
• Run TemSe consistency check
• Review security audit log
• Check for adequate file system space
• Analyze Early Watch reports

Recommended Monthly Tasks

• Cycle the R/3 system to defragment memory
• Analyze the database growth and plan for storage
• Review directory structure and need to move data files
• Cleanup old logs

Recommended Quarterly Tasks

• User security overview
• Review SAP profile parameters
• Review the standard scheduled jobs
• Test the backup by restoring
• Archive the old transport files
• Maintain SAPDBA and database parameter files
• Review maintenance contracts for all hardware / software
• Check for usage versus licensing

Recommended Yearly Tasks

• Audit user security
• Audit profiles and authorizations
• Review user roles
• Maintain activity groups/profiles
• Cleanup clients in test/development systems
• Check workbench organizer settings.
• Refresh test system

Software maintenance (as needed)

• Applying support packages
• Applying database patches
• Upgrading kernel
• Change Management /applying notes

Additional services (as needed)

• User Maintenance / Profiles creation and maintenance
• Printer definition maintenance
• Data archiving
• Technical Upgrades

Exclusions

• SAP license will not be part of SAP BASIS Support Services.
• Co-ordination with SAP for any application related issues such as bugs and error in installation etc. should be done by customer only.
• Back up management and Disaster Recovery Management will be separate services
• Hardware and Network supports will be separate Services.
• Activities related to Implementation, Upgradation or Customization as per the change in business model will not be part of the Service.