Why SAP BASIS Support

• SAP Basis Support managed to meet your operations requirements
• Reliability and availability of your applications through continuous monitoring
• Extremely quick response to your exceptional situations without the excessively high Spot SAP Basis consulting costs
• Fewer requirements for training and deploying your own IT specialists and lower costs
• Greater cost transparency through simplified expensing with no hidden personnel costs

Why GIDC SBSS

• 24 x7x365 monitoring and emergency response:
  Available to handle those events that threaten the availability of the SAP environment and require immediate action. Our reporting mechanism helps us to collect all SAP statistics on a predetermined schedule based on which we can make recommendations or provide real-time alerts on current or potential problems.
• Help Desk:
  a 24x7 support center to provide a comprehensive view of client's systems - work performed, database configuration, performance statistics, over time and other information, that allows us to efficiently manage client's environment
• Performance Tuning:
  We work with you to finding the problem and then creating a finely tuned environment.
• Expertise on demand:
  ERP/SAP problems come in different forms, potentially requiring unique expertise. Our service allows our clients to support workload peaks and complex problems with subject matter experts, as they are needed.
• A dedicated Account Manager:
  Ensures that the support you receive is based on firsthand knowledge of your systems, as well as provides a consistent primary point of contact. For any issues, a person who you know (and who knows you) will be the one working on your problem.
• Time-critical Troubleshooting:
  ensuring that skilled SAP/Basis experts, DBAs, who are knowledgeable with your system, are readily available to manage any application emergencies.
• Proactive consulting:
  To ensure maximum uptime for a company's mission-critical systems, while also ensuring they can scale to handle increased future workload.
• Best of Breed Solutions:
  we work exclusively on cutting edge technology, we ensure that our knowledge is up to date and benchmarked to industry best practices, so you get the benefit of expert consulting every time.
• Strong Prime Vendor Support:
  We have developed very close association with prime vendors in each of the technology / platform we support such as SAP, Sun, Cisco, Juniper, HP, IBM, etc