Sr. No |
Features |
Description |
Secure Mail Relay with Gateway Antivirus protection |
1 |
Basic Features |
1.1 |
Domain allowed |
Number of domain allowed for relaying mails with one IP |
1 |
1.2 |
5 days Queue service |
Repeated delivery attempts will be made for undelivered/returned messages for 5 days |
|
Delivery is attempted every 30 minutes |
1.3 |
Non-delivery reports |
If after 4 hours the service has been unable to deliver an email, a message will be sent to the originator warning him that the mail item has not been delivered |
|
1.4 |
Access Mechanism |
This refers to the telecommunication means / media through which user’s accesses GIDC Mail Relay service. Service is available to customer having their mail system at their own premises or third party Data center or with GIDC. |
|
2 |
Technical Features |
2.1 |
Firewall Protection |
GIDC Mail Relay servers are protected by high-end data center class firewall. |
|
2.2 |
Intrusion Detection |
Real Secure IDS for detecting and analyzing any possible intrusion attempt. |
|
2.3 |
Bypassing Slow Mail |
If a mail has stuck because of delivery issues the servers are tuned in such a way that the same does not affect other mail deliveries. |
|
2.4 |
Maximum Messages Per Connection |
This refers to maximum messages which can be accepted per connection |
50 |
2.5 |
Maximum Message Size |
This refers to Maximum message size per mail. ( in MB) |
10 |
2.6 |
Max. Concurrent Connections from a Single IP |
This refers to the number of connections which can be accepted from a single IP |
20 |
2.7 |
Envelop Sender DNS verification |
This refers to the verification and authenticity of the composed mail which is been sent such that all wrongly constructed mails are rejected. |
|
2.8 |
Max Messages per hour |
This refers to the number of messages per hour and on exceeding the same the connections would be dropped. |
100,000 |
2.9 |
24*7 Monitoring by Technical Experts |
Mail relay setup and all related components are monitored using best of breed tools 24*7 basis to ensure that setup is available with optimum performance |
|
2.10 |
Queue Control |
Queue control can be allocated for efficient usage of the service |
|
3 |
Service Assurance |
3.1 |
24x7 Help Desk (Telephonic / Email) support available |
Prompt and responsive helpdesk support with trouble ticket system and escalation procedure |
|
3.2 |
Install time (Working days) |
Maximum setup time required to activate services |
|
3.3 |
Response Time : 15 minutes |
Average time required to respond on any query |
|
3.4 |
Uptime Guarantee 99.9% |
Guaranteed Up time / Availability of service through Internet at an average computed on a monthly basis |
|
4 |
Gateway Anti-virus |
GIDC has deployed world’s best Gateway Anti-virus protection technology from IRONPORT and is managed by highly trained dedicated security core team. |
4.1 |
Virus Protection |
All files attached to email messages are scanned for viruses and if one is detected, the attachment is removed and the message is forwarded to the destination. Virus scanning tools are constantly updated. |
|
Fully integrated virus protection powered by Sophos anti-virus. The highest performance virus scanning in the industry with unique Denial of Service (DoS) prevention. |
4.2 |
File Attachment Policies (domain wise) |
Controls types and sizes of file attachments e.g. blocks a file if it is a certain type or above a certain size. |
|
5 |
Reporting |
5.1 |
IP Based reporting |
The will give you detailed analysis of how many mails has been received from your mail server IP, how many mails has been delivered, failed and reasons of failure. |
5.2 |
Number of mails blocked due to policies |
This will give you the number of mails which has been blocked due to policies. |
