• What is Monitoring Services?
    GIDC Monitoring Services provide enterprise-class monitoring solutions to monitor customer’s IT infrastructure and help in isolating and diagnosing the problem proactively

  • What are the offerings in Monitoring Services?
    GIDC Monitoring Services are provided to monitor:
    • Server (Windows, Linux, AIX, Solaris, HPUX)
    • Database (Oracle, MSSQL, MYSQL)

  • How do Monitoring services address your business plan?
    Enterprises have used their information technology (IT) infrastructure to provide competitive advantage, increase productivity, and empower users to make faster and more informed decisions. However, with these benefits has come an increasing dependence on that infrastructure. If a critical application, server or data become unavailable; the entire business can be placed in jeopardy. Revenue and customers can be lost, penalties can be owed, and bad press can have a lasting effect on customers and a company's reputation. Building a high availability IT infrastructure is critical to the success and well being of all enterprises in today's fast moving economy. GIDC Monitoring Services will protect business from all common causes of planned and unplanned downtime.

  • If I avail monitoring services and any problem arises in my server does your solution provide support to rectify the problem?
    No any troubleshooting can not be done with customer’s device until and unless customer is not availing administration services

  • What are the parameters that are monitored in server monitoring?
    • System CPU and memory statistics
    • Disk statistics
    • Network traffic statistics
    • TCP statistics
    • Process Monitoring
    • TCP connection Monitoring

  • What are the parameters that are monitored in database monitoring?
    External measures of availability and responsiveness.
    Rate of data transmission and reception by the server, number of active, aborted, failed connections, rate of queries handled by the server, and rate of slow queries, rate of commits and rollbacks, locking activity including number of locks and the percentage of lock waits.

  • How many days are required to implement Monitoring Services?
    Monitoring Services needs 1 business day to implement and start monitoring of customer IT assets.






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