The "Database Management Service" offers monitoring and management of customer’s database environment (MS SQL, My SQL, Oracle) by experienced DBA’s round the clock. IDC DBA team will manage all database related activities and ensure to keep the database servers up and running, with optimal performance.

Support is available on most popular database platforms viz. MS SQL, MySQL and Oracle as summarised below;

Category Platform Elements supported Database MS SQL MS SQL 7.0, 2000 My SQL My SQL 3.x, 4.x Oracle 8i, 9i, 10g

Database Management Service ensures that you get fast responses to critical issues. Additionally you get unlimited technical phone support, access to our specialised DBA team, and various other business critical support features.
For simplicity Reliance has packaged Database Management Services in 4 packages:

• Essential Database Management– per server
  This structure provides all the essential support activities required on your database on routine basis.
• Enhanced Database Management- per server
  Enhanced Database Management services provides complete support for your database including all the essential support activities required on routine basis. Support activities include understating your database environment, mutually defining scope of database management activities and defining timelines to the same.
• Engaged Database Management (only for Oracle database)
  Engaged Database Management services provides virtually dedicated DBA to completely support your database environment. Engaged database management support includes database design, database implementation, technical consulting, reporting and optimising. You will receive reports related to all activities as per your requirement.  
• DBA Hourly Assistance
  Customers who do not wish to subscribe Database Management Services, can also avail our DBA expertise on Hourly Assistance Support model. This subscription will ensure that the support can be provided immediately during critical hour of need. For detail on time / activity matrix, please refer DM - Features and Plans.