If Infrastructure is the backbone of a hosting company, the Support teams are the heart and brain.
Staffed by highly trained individuals, the customer support operates around the clock, 365 days a year, providing always-available, rapid, easy and cost-effective Technical and Customer Account support.
Technical Support
Through collaborative technical expertise, the Reliance Data Center Technical Support team members work together to ensure all our services meet your expectations. And as an extension of your network infrastructure team, our Network Operations Center (NOC) provides you with unprecedented visibility and proactive support. Staffed 24x7x365 with certified engineers who are trained in network diagnostics and engineering with primary goal for faster problem resolution – saving you time, effort and money.
Customer Account Support
As an ongoing relationship with our esteemed customer, we provide them with secured access to view different reports online. This service is provided at no additional cost and is dedicated to solving issues rapidly and effectively, to ensure customer 100 percent satisfaction and gain the maximum benefit. Currently customer can view two reports:
Data transfer/ Backup services report
Web trend Analytics
Do not hesitate to contact us for any support or product information which you may be looking for. In the meantime, check our support documents, including our Acceptable Use Policy and a Master Service Agreement that spells out our guarantee to deliver the enterprise level support and network connectivity you demand.
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